Talk to a person

Urbannexuscommerce contacts for parts and detailing bookings

Urbannexuscommerce answers the phone on Queen Street between 8:30am and 5:30pm on weekdays, and a real person reads every message that comes through the form below, usually within one business day.

Check prices first Detailing packages

Phone the counter

+61 7 3842 9165

Best for fitment questions and same-day bookings. If we are with a customer, leave a message and we call back before close.

Send an email

urbannexuscommerce@gmail.com

Attach a photo of the compliance plate or the interior and we will come back with the exact part number or package.

Visit the shop

MacArthur Chambers, 2 Queen Street, Brisbane QLD 4000, Australia

Ground floor, past the coffee cart. There is no customer parking in the building, so use King George Square and walk down.

Send a message

Tell us the car and what it needs

The more detail you give, the faster we can quote. Model, build year and VIN are the three things that save a phone call later. If you are booking detailing, mention what is bothering you most, whether that is a smell, a stain or just general grime.

Opening hours

  • Monday 8:30am to 5:30pm
  • Tuesday 8:30am to 5:30pm
  • Wednesday 8:30am to 5:30pm
  • Thursday 8:30am to 5:30pm
  • Friday 8:30am to 5:30pm
  • Saturday 9:00am to 1:00pm
  • Sunday and public holidays Closed

What to send us

Three things that make a quote quick

A photo of the plate

The compliance plate under the bonnet or on the door frame carries the trim code. One clear photo and we can match most parts without a second message.

The symptom, not the fix

Instead of asking for a specific part, describe the noise, smell or warning light. Sometimes the cheap fix is not the part you had in mind.

Two dates that suit you

We run two detailing slots a day and they fill about a week out. Give us a first and second choice and we will confirm one in the reply.

Common questions

Before you write to us

Yes for parts and product pickups. Detailing needs a booking because the bays are usually full a week ahead, and we do not hold a car in the street waiting for a slot.

Within one business day for emails and form messages. Freight questions we try to answer the same morning. If your enquiry is urgent, ring the counter and ask for Ben.

We fit brake pads, cabin filters and wiper blades on site. Anything more involved we refer you to a workshop we have used for years rather than pretend we can do it properly.

Within 10km of the CBD, yes, for detailing jobs over four hours. It costs $45 each way and needs to be arranged at least two days ahead. Outside that radius we ask you to drop it off.

Where to go once you arrive

MacArthur Chambers sits on the corner of Queen and Edward. Come in through the Queen Street entrance, walk past the coffee cart and turn left. The counter is the one with the filter display on it.

If the roller door is down, press the buzzer on the right. Someone will be with you in under a minute, unless they are inside a car with the vacuum running.

Payments we accept

Visa, Mastercard, EFTPOS and bank transfer at the counter. Freight orders need to be paid before dispatch. Detailing bookings are held with a $40 deposit, refundable up to 24 hours before the slot. Full details are in the terms and conditions.

Before you call

Worth a read if you have a minute

All workshop notes